Common Questions about Glode
In order to give you a more specific understanding of our products and services and to help
you learn more, I will disclose the entire incident and these words.
How long does it take to process an order and deliver it?
Order processing takes approximately 5-7 days, delivery time depends on distance to destination
What are your company's engineering and R&D capabilities?
We have an experienced team of engineers capable of providing customers with DFM analysis and technical support. If you have design drawings, we can customize them according to your drawings.
If I discover a quality issue with a product, how will you resolve it?
We stand behind the quality of our products 100%. If a problem is traced back to us, we act immediately. Our response involves recalling your affected order, performing an in-depth root cause analysis, rushing a replacement production run, and providing you with a full report on the corrective actions we’ve taken.
What kind of after-sales service and technical support is available to assist me?
We are committed to being your reliable long-term strategic partner by providing comprehensive after-sales support. This includes tracking your product quality, conducting regular follow-ups, offering technical documentation, and providing continuous process optimization suggestions for your production line.